Currently, no vaccine is available to prevent COVID-19 infection.
The best way to prevent infection is to avoid exposure to this
virus by following stay-at-home orders. The Centers
for Disease Control and Prevention (CDC) recommends
everyday preventive actions to help limit the spread of
respiratory viruses, including:
- Wash your hands often with soap and water for at least 20
seconds. If soap and water are not available, use an
alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth with unwashed
- Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the
tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
It is important that anyone experiencing potential coronavirus
symptoms first seek an evaluation – online or by phone – before
seeking an in-person screening or test. Here’s the best course
Depending on this initial evaluation:
- Patients with milder symptoms may be directed to stay at
home in keeping with the new North Carolina Department of Health and
Human Services guidelines. Patients can expect a
follow-up virtual visit with their clinician 1-2 days after
their assessment. Note, a majority of patients confirmed to
have COVID-19 will have mild to moderate symptoms and will
be advised to recover from home and isolate. Patients
presumed to have COVID-19 with mild symptoms will be advised
to do the same.
- Patients who present with more moderate to severe symptoms
may be referred to a respiratory assessment center for
further screening and testing. Here, clinicians can perform
more detailed exams with additional treatment options, as
As a reminder, people who have no symptoms, or mild symptoms,
will not be tested. They should not visit a screening center or
a respiratory assessment center as they do not meet the criteria
for screening or testing. Visiting a screening center
unnecessarily will only further one’s risk of exposure and put a
strain on resources for those who need it most.
Novant Health has updated where and how community members can be
screened and tested for the coronavirus, following revised
guidelines by the North Carolina Department of Health and
Human Services (NCDHHS).
The state health department now recommends patients with mild
symptoms consistent with COVID-19 should stay at home to recover
and do not need testing.
Patients with a fever and cough plus moderate to severe symptoms,
which include shortness of breath, difficulty breathing, chest
discomfort, altered thinking or cyanosis, meet guidelines for
testing. Patients considered high risk will be tested.
We know there’s a lot of uncertainty in our communities, and some
people are asking to be tested, but if you do not currently meet
the above guidelines, then you should not come to a medical
facility looking for testing. Coming anyway will only further
your risk of exposure and put a strain on resources that we must
reserve for those who need it.
Each individual patient is different and we encourage you to take
our online assessment or call our 24/7
helpline at 877-9NOVANT with questions about
your symptoms and what screening options are available to you.
We’ve seen significant improvements in turnaround times for test
results. Here’s what you can expect if you have been tested:
- If you have a MyChart account, your
test results will be available there. If you test positive
for COVID-19, you will also receive a call from your
- If you do not have a MyChart account, you
will receive a call with your results.
Novant Health screening centers have transitioned to include
respiratory assessment centers.
Respiratory assessment centers are designed to test and treat
patients, by referral, who are experiencing moderate to severe
respiratory symptoms associated with the coronavirus. This can
include shortness of breath, difficulty breathing and chest
discomfort. A patient can obtain a referral from a
clinician through a virtual or telephonic visit. If someone does
not have a doctor, they can call our 24/7 helpline at
877-9NOVANT for information on how to access further evaluation
At a respiratory assessment center, patients can receive a detailed exam from a clinician with additional treatment options, as clinically necessary.
As a reminder, people who have no symptoms, or mild symptoms,
will not be referred for screening or testing in keeping with
the new North Carolina Department of Health and
Human Services guidelines. Visiting a screening
center unnecessarily will only further one’s risk of exposure
and put a strain on resources for those who need it most.
The best thing you can do right now is stay informed with
accurate information and do what you can to reduce your chances
of catching any respiratory viruses.
Here’s what we think is most important to know:
Washing your hands is the best defense
Frequently wash your hands with soap and water for 20 seconds.
And please try to avoid touching your face. An alcohol-based
hand sanitizer can be used as an alternative, but handwashing is
your best defense.
Call for care
We are asking individuals who feel they may have symptoms of the
coronavirus to first take the online
assessment, then if they need to be seen, please call
ahead before coming to a Novant Health office, or to one of our
screening or respiratory assessment centers. We will triage you
by phone or MyChart
to get you to the right place for further evaluation and
screening. This will help you get care quickly while decreasing
the risk of exposure to yourself or others.
If you do have symptoms that concern you, use our coronavirus assessment tool for
recommendations on where to go for further evaluation and
screening. Our 24/7 coronavirus helpline is also available for
questions at 877-9NOVANT.
Putting distance between yourself and other people is key to
helping curb the spread of the coronavirus. This is especially
important for people who are at higher risk of getting very
If you need care that’s not coronavirus-related and not an
emergency, consider virtual
health options. Novant Health offers virtual care
through MyChart and TytoCare
to help save you a trip to your physician’s office. For severe
symptoms or a medical emergency, call 911.
It’s important to stay informed with accurate, up-to-date
information. Check back here for updates or visit Coronavirus.gov for more resources.
Beginning May 4th, we will resume some of the non-time sensitive
and non-emergent surgeries, procedures and appointments that we
postponed back in March when the coronavirus first started to
hit our communities.
We needed to take a pause, giving us critical time and space, to
focus on increasing our capacity to care for COVID-19 patients
while the community helped flatten the curve. It is clear
physical distancing and efforts to reduce spread have been
Instead, and consistent with national trends, we have seen a
disturbing decline in patients seeking care for potentially
emergent conditions, including heart attack and stroke. At the
advice of our physicians, and on behalf of our patients who need
care, we have thoughtfully decided to resume some of these
services so we can continue caring for all of our patients when
and where they need us.
Putting off care indefinitely, is simply not good for our
patients – and in some cases, deadly. We urge our community to
seek the care they need. While virtual care options will
continue and are encouraged to be used as much as possible, this
announcement ensures patients who had their care delayed can
resume treatment, including many surgical procedures.
We will continue to monitor the situation and adjust as necessary
to keep our patients and team members safe and healthy.
To ensure the safety and health of our communities, we are
resuming our services in phases.
We will begin rescheduling patients who had delayed appointments,
procedures and surgeries. Patients who fall into this category,
prioritizing pediatric well visits, will receive communication
from their healthcare provider with additional information.
While virtual care options will continue and are encouraged to
use as much as possible, we will prioritize office visits for
patients with acute care needs or chronic disease.
Novant Health facilities will add enhanced safety measures,
including patient and team member screenings, required masking
of patient-facing team members, and enhanced cleaning and
disinfection processes. Novant Health has also taken measures to
ensure physical distancing and address clinical safety concerns,
which may include lowering the number of patients in the clinic
at once, workflows to reduce use of waiting rooms, and even some
care delivery within the confines of your vehicle. Visitor
restrictions will remain in place.
All Novant Health hospitals offer free Wi-Fi connection, so we
encourage patients to bring a smart phone, tablet or laptop to
stay connected with their friends and family members during this
Novant Health is also helping patients stay connected to their
care plan while in the hospital by using MyChart Bedside, a free
app patients can download to their personal devices. MyChart
Beside is also available on Novant Health tablets at select
facilities.* With MyChart Bedside, patients in the hospital can:
- View vitals, labs and medications
- Access patient education materials
- View and chat with their care team
- View scheduled events, such as an upcoming surgery
- Make nonurgent requests for items such as blankets and ice
- Access games and entertainment
*Facilities include Novant Health Charlotte Orthopedic Hospital,
Novant Health Huntersville Medical Center, Novant Health Mint
Hill Medical Center, Novant Health UVA Health System Haymarket
Medical Center and Novant Health UVA Health System Prince
William Medical Center.
Yes. All community events and classes at our facilities are
cancelled until further notice, including lactation classes,
facility tours and Baby Cafés. We encourage expecting moms to
consider these two online class options:
Novant Health supports stay-at-home orders across North Carolina.
In order to prevent our hospitals from becoming overwhelmed,
this action is necessary. The coronavirus is spreading rapidly
across the state, and without an order to stay home, our front
line medical care teams are at risk. Our system simply cannot
support the surge of critical patients should the virus reach
levels seen elsewhere.
The safety of our patients, team members, and the communities we
serve are at risk without an immediate change in behaviors to
reduce the spread of the virus. While difficult, this order will
help to preserve critical supplies and ensure we can care for
the most vulnerable when they need us most.
Once stay-at-home has passed, Novant Health is committed to
working with county, state, and national leaders to help our
communities restore good health and prosperity.
While clinical trial participation is voluntary, not all patients
will be eligible for the trial. Each patient’s healthcare team
will discuss treatment options with them, including eligibility
for any clinical trials.
It’s important for the community to know that, while clinical
trials are a vital step in the development of future treatments
for COVID-19, the activation of these trials does not change the
importance of continued social distancing and other prevention
measures. COVID-19 is still a very serious threat to our
communities. We are committed to identifying treatment options
for our patients and the communities we serve.
Two mobile health units will offer screenings to individuals
experiencing coronavirus symptoms in east
and west Charlotte. Testing will be available should a
provider determine it’s necessary. Mobile units are parked
Monday to Friday from 8 a.m. to 5 p.m. for walk-up and drive-up
While appointments are not necessary, we do recommend that anyone
experiencing symptoms first call our 24/7 coronavirus helpline
at 877-9NOVANT to get advice on
whether they should be further evaluated. As a reminder, not all
people who have symptoms are being tested right now, per CDC
guidelines, and visiting a screening center unnecessarily will
only further your risk of exposure and put a strain on resources
for those who need it most.
Your mental health is important to you, and it’s important to us.
The coronavirus has impacted the wellness of many, which
includes our mental health. If the anxiety around the
coronavirus and social distancing are causing you overwhelming
feelings of fear or depression, Novant Health has resources to
help. We have licensed therapists available to speak with you
24/7. Call 800-718-3550 to be connected to a
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